The Ultimate Guidebook to Finding the Right Storage Unit
Whether your business just moved offices or your family just bought a new home, you might be in the market for a storage unit. You might have heard horror stories from people you know, and you definitely want to make sure your belongings are well cared for during storage.
That’s why finding the right storage unit is essential, rather than simply picking the nearest self storage facility. In order to do so, you should follow these guidelines.
Great Customer Service
When you find a storage unit for rent, you want to make sure that the people who run the facility are good people. That’s why you shouldn’t overlook customer service, even in self storage facilities. When you contact a facility for the first time, you should gauge their responses and willingness to help. If they take long periods of time to get back to you, or you have to reach out to them on multiple occasions before getting in contact with someone, then that might be indicative of future experiences.
If something goes wrong with your unit and you need to get in touch with someone, you want them to answer immediately. Even if they answer quickly but are short, seemingly uninterested in your business, or rude, then you may not want to trust your belongings to someone who obviously doesn’t care about them. How the manager or employees treat you is a good indication of how they’ll treat your things.
Even if they’re self storage units, it shouldn’t mean that the manager is never there. A good manager (and therefore a good self storage unit) should be seen on site and helping customers whenever possible. Some facilities have managers who live on-site, which means they’re there to help you 24/7 with your problems and tend to the facility. A good manager might even give you their cell phone number in the event of an emergency. Finding a good manager is essential to finding the right storage unit.
Finally, you should inspect the facility and units to ensure that everything is well cleaned and maintained. A great way to get a quick impression of the overall cleanliness of the facility is to use the office as a standard. If it’s filthy and filled with scattered paperwork, not only should that worry you about lost personal information but it should tell you what to expect from the rest of the facility.
Self storage space is pretty common, with at least 10% of Americans renting offsite storage space. Just because someone places their trust in a facility, doesn’t mean you have to as well. Be sure to run through this checklist before giving someone else the responsibility of caring for your belongings.
If you need help finding the right storage unit in Texas, give us a call today. We have immaculate locations with on-site managers and multiple options.